Privacy Policy & Terms of Service

Privacy Policy

Last Updated: January 1, 2025

1. Introduction

EnerMind ("we," "our," or "us") respects the privacy of visitors to our website and clients using our services. This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when:

Submitting inquiry forms or contact requests
Registering for newsletters or technical updates
Engaging our professional services
Communicating with our team via email or phone

This information may include: name, company name, email address, phone number, facility information, and project details.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on pages
Referring website and search terms used

This information is collected through standard web server logs and may include cookies or similar technologies.

2.3 Client Service Data

For clients engaging our energy management services, we collect facility data including:

Energy consumption measurements
Building specifications and equipment details
Operational schedules and occupancy patterns
Environmental sensor readings

3. How We Use Information

We use collected information for the following purposes:

Service Delivery: To provide energy management consultation, analysis, and system implementation
Communication: To respond to inquiries, provide project updates, and deliver technical information
Improvement: To enhance our services, website functionality, and user experience
Analysis: To conduct energy efficiency analysis and optimization studies
Compliance: To meet legal and regulatory requirements

We do not use personal information for marketing purposes without explicit consent. Technical insights and case studies are published only with client authorization and appropriate anonymization.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information. We may share information in the following limited circumstances:

Service Providers: Third-party contractors assisting with project implementation, subject to confidentiality agreements
Professional Advisors: Legal, accounting, or insurance advisors as necessary for business operations
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notification to affected parties

All third parties receiving information are bound by confidentiality obligations and data protection standards.

5. Data Security

We implement technical and organizational measures to protect personal information:

Encryption of data in transit and at rest
Access controls limiting information to authorized personnel
Regular security assessments and updates
Secure backup procedures
Employee training on privacy and security practices

While we strive to protect information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Retention periods vary based on:

Active client relationships and ongoing service delivery
Legal, accounting, or regulatory requirements
Potential legal claims or disputes

Energy monitoring data collected during service engagements is retained according to contractual agreements, typically 5-7 years following project completion.

7. Your Rights

Under Canadian privacy law, you have the right to:

Access: Request confirmation of what personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Withdrawal: Withdraw consent for specific uses of your information
Complaint: File a complaint with the Privacy Commissioner of Canada if concerns are not addressed

To exercise these rights, contact our Privacy Officer at privacy@ener-mind.com or +1 (416) 555-0100.

8. Cookies and Tracking Technologies

Our website uses cookies for functionality and analytics purposes. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services following changes constitutes acceptance of the revised policy.

11. Contact Information

For questions or concerns about this Privacy Policy or our privacy practices, contact:

EnerMind Privacy Officer
123 King Street West, Suite 1500
Toronto, ON M5H 1A1
Email: privacy@ener-mind.com
Phone: +1 (416) 555-0100

Terms of Service

Last Updated: January 1, 2025

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the EnerMind website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.

2. Description of Services

EnerMind provides energy management consulting services including:

Energy audits and facility assessments
Smart monitoring system design and implementation
Energy optimization analysis and recommendations
Building automation integration
Digital analytics platform deployment
Technical consultation and ongoing support

Specific service terms are detailed in individual project agreements and proposals.

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes related to learning about our services, contacting our team, and accessing technical information. You agree not to:

Use the website in any manner that could damage, disable, or impair our servers
Attempt to gain unauthorized access to any portion of the website
Use automated systems to extract data without permission
Reproduce, distribute, or create derivative works from our content without authorization

3.2 Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of EnerMind or its licensors and is protected by Canadian and international copyright laws. The EnerMind name and logo are trademarks of EnerMind.

4. Professional Services

4.1 Engagement Terms

Professional services are provided pursuant to written agreements specifying scope, deliverables, timeline, and compensation. Service agreements supersede these general Terms for matters specifically addressed in the agreement.

4.2 Professional Standards

Services are performed in accordance with professional engineering standards and applicable codes. Licensed engineers on our team adhere to Professional Engineers Ontario (PEO) regulations and code of ethics.

4.3 Client Responsibilities

Clients engaging our services agree to:

Provide accurate facility information and reasonable access
Implement recommendations according to specifications
Maintain systems as recommended for continued performance
Notify us of operational changes affecting energy systems

5. Disclaimers

5.1 Website Information

Information on this website is provided for general informational purposes. While we strive for accuracy, we make no warranties regarding the completeness, reliability, or accuracy of website content. Technical specifications and regulatory requirements may change.

5.2 Energy Savings Estimates

Energy savings projections are estimates based on engineering calculations and assumptions about facility operations. Actual savings may vary depending on operational practices, weather conditions, equipment performance, and other factors beyond our control.

5.3 Third-Party Equipment

We may recommend or integrate third-party equipment and software. We are not responsible for manufacturer defects, software bugs, or third-party service interruptions, though we assist with warranty claims and technical support coordination.

6. Limitation of Liability

To the maximum extent permitted by law, EnerMind's total liability for any claims arising from our services or this website shall not exceed the fees paid by the client for the specific services giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

This limitation does not apply where prohibited by law or to liability arising from gross negligence or willful misconduct.

7. Indemnification

Clients agree to indemnify EnerMind against claims arising from: (a) misuse of our services or recommendations, (b) failure to implement solutions according to specifications, (c) unauthorized modifications to installed systems, or (d) violation of applicable laws or regulations.

8. Confidentiality

We maintain confidentiality of client information as described in our Privacy Policy and service agreements. Clients agree to keep our methodologies, proprietary analysis techniques, and unpublished findings confidential.

9. Term and Termination

These Terms remain in effect while you use our website or services. We reserve the right to modify or discontinue services with notice. Service agreements include specific termination provisions. Upon termination, provisions regarding intellectual property, confidentiality, and liability survive.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario, Toronto. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

11. Changes to Terms

We may modify these Terms at any time by posting updated terms on this page. Material changes will be indicated by updating the "Last Updated" date. Your continued use of our website or services after changes constitutes acceptance of modified Terms.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13. Contact Information

Questions about these Terms should be directed to:

EnerMind
123 King Street West, Suite 1500
Toronto, ON M5H 1A1
Email: legal@ener-mind.com
Phone: +1 (416) 555-0100

Legal Information